A truck dispatcher is responsible for coordinating the movement of freight, finding loads, assigning them to drivers, planning routes, and ensuring timely delivery. They also communicate with drivers, shippers, and receivers to manage logistics and address any issues that arise during transit.

A load board is an online platform where shippers and brokers post available freight, and carriers or dispatchers can browse and select loads that match their truck’s capacity and route. Popular load boards include DAT, Truckstop.com, and 123Loadboard.

For owner-operators and small trucking companies, using a dispatch service can save time and help find better-paying loads. Dispatch services handle the logistics, allowing drivers to focus on driving. They also negotiate rates, manage paperwork, and provide support during transit.

Dispatchers typically charge a commission based on the load value, usually between 5% to 10%. Some may charge a flat fee per load or offer subscription-based services. The specific rate can depend on the services provided and the agreement with the carrier or driver.

There are no formal educational requirements, but having experience in the trucking or logistics industry is beneficial. Many dispatchers gain skills through on-the-job training or by taking specialized courses in freight management, logistics, or dispatching. Strong communication, organizational, and problem-solving skills are essential.

• Common challenges include:
  • Managing last-minute changes or emergencies.
  • Finding consistent and well-paying loads.
  • Ensuring timely deliveries despite traffic, weather, or mechanical issues.
  • Balancing cost efficiency with service quality.
  • Keeping up with regulatory compliance.